These Terms and Conditions govern all bookings and services provided by Simcoe Adventures. By booking a tour, you confirm that you have read, understood, and accepted the policies outlined below. These terms apply to all guided ATV, Jet-Ski and snowmobile tours, regardless of duration or date.

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 1. Booking Agreement

 

•  All bookings must be made by individuals 21 years of age or older.

•  Participant Identification Requirement: For the safety of all guests and staff, and to comply with our tour participation requirements, each participant must present a valid government-issued photo ID or Driver’s License at check-in. The name on the ID must match the name on the signed waiver.

•  By booking, the customer agrees to follow all safety rules, guide instructions, and company policies.

•  Participants must arrive 15 minutes before the scheduled tour for a mandatory safety orientation. Late arrivals may result in a shortened tour or cancellation without refund.

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 2. Payment & Confirmation

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•  Full payment is required at the time of booking to secure your reservation.

•  Bookings are confirmed only after payment is received and a confirmation email is sent.

•  All prices are in Canadian dollars (CAD) and are subject to applicable taxes.

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 3. Cancellation Policy

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Due to limited capacity and high demand, the following cancellation policy applies to all tours.

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 Standard Cancellation Rules:

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•  Cancellations made less than 24 hours before your scheduled tour are non-refundable.

•  No-shows will be charged 100% of the booking total.

•  All holiday and holiday weekend bookings are strictly non-refundable, regardless of notice or reason for cancellation.

•  Rescheduling requests must be made at least 24 hours in advance and are subject to availability and approval.

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 Cancellations Made More Than 24 Hours in Advance:

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•  A $50 cancellation fee per reservation will be applied.

•  Any eligible refunds will be returned to the original payment method, minus the cancellation fee.

•  Refunds may take up to 7–14 business days to process.

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 4. Weather Policy

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•  Tours operate in most weather conditions, including light rain or snow.

•  Simcoe Adventures reserves the right to cancel or reschedule a tour due to unsafe weather, trail conditions, or operational concerns.

•  If we cancel a tour, a full refund or credit will be offered.

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 5. Responsibility, Liability & Equipment Damage

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•  Toronto Rental Adventures / Simcoe Adventures is not liable for any injuries, accidents, property loss, or damages incurred during the tour.

•  Customers are fully responsible for any damage caused to the ATV, Jet-Ski, snowmobile or other company equipment due to negligence, reckless behavior, or failure to follow instructions.

•  In the event of damage, the customer agrees to cover all repair or replacement costs in full.

•  Toronto Rental Adventures / Simcoe Adventures reserves the right to withhold or charge a damage fee if necessary.

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 6. Right to Refuse Service

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Toronto Rental Adventures / Simcoe Adventures reserves the right to refuse service to any guest who:

• Appears under the influence of alcohol or drugs

• Acts in a disruptive, unsafe, or disrespectful manner

• Fails to follow tour rules, legal requirements, or guide instructions

 

No refunds or credits will be issued in these cases.

 

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 7. Acceptance of Terms

 

By booking a tour with Toronto Rental Adventures / Simcoe Adventures, you acknowledge and agree to comply with all terms, including:

• Financial responsibility for damages

• Cancellation rules

• ID requirements

• Safety protocols